Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes and No. We do deliver, set up and break down every inflatable, canopy and tent rented from us. Although travel fee applies to areas within 15 mile radius from our main warehouse in City Heights San Diego.(Delivery/Travel fee calculated at check out)
PLEASE NOTE: We DO NOT set up/break down tables, chairs or linens. If you need tables and chairs set up/break down service, please call our office for further assistance in pricing. Set up/breakdown fee will be calculated at $10 per table including chairs or $1 each chair without tables.
Q.How much is delivery/travel fee?
A.Delivery fee is calculated at check out once you have submitted your event information. Usually between $20-$39 to locations not too far from our main warehouse located in City Heights San Diego. How far do you deliver? We deliver to all Cities located within 15 mile radius from our main warehouse in City Heights San Diego. Exact amount for Delivery Fee will be calculated at check out by our software. Usually between $20-39 dollars. Some locations have a higher delivery fee due to many reasons like far distance, heavy traffic, crowded streets, too many traffic signals etc. Again delivery fee will be calculated at check out.
Q.Does the rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play. Set up time for inflatables is pretty quick. Usually between 10-15 minutes.
When placing an order on our website, please make sure you choose the real event time NOT the time that you want us to arrive. We arrive to the event location at an estimated time of 15 minutes to 3 hours prior to event start up time. The more items you reserve the earlier We will arrive to the event location. (Our delivery guys already know that)
Again, arrival time is estimated.
Q.When do you set up? What time do you deliver?
A.That depends on how many party rentals We have for that day and also depends how many rental items you have reserved. The more items you reserve the earlier We have to arrive for set up. Generally our Estimated time of arrival is 15 minutes to 3 hours before the rental time begins for as long as you do not choose to have any delivery restrictions.If you have any delivery restrictions, this will change our ETA since We have to load your order in a different truck and give you priority. However, delivery restrictions have an additional cost depending on the delivery window you choose. (Calculated at Check out)
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump house should be clean when you get it. Bailon's Party Rentals cleans and disinfects every rental before every use.
Q.Do we have to keep the bounce house plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate quickly . That's why we require an outlet within 100 feet of the unit or a generator is required. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q. Do you deliver to parks? Do parks have electricity?
A.Yes We love setting up at parks and We are licensed and insured for most Parks within our Delivery areas. However, most parks do NOT have electricity. If you want to set up at a park, you must rent a power generator from us. We rent power generators at a reasonable cost. Unfortunately We can't use third party generators at Public places due to our liability insurance policy restrictions. You may use your own power generator at your private location only where Business insurance is not required. Also, parks are first come first serve so get your spot early in the day.
Remember, if you are hosting an event at a City Park, you will need to obtain a permit by contacting Parks and recreation Department.
Q.What payments do you take?
A.Credit Cards, Cash, Venmo, Zelle, Apple Pay. If paying in cash, please have exact change as our drivers do not carry change.
Remember, balance due should be paid before the event starts or when delivery guys arrive to the event's location.
Q.What if we need to cancel? Cancellation Policy/Change of Event Date:
A.We require at least 25% partial payment or full payment at checkout that is not refundable if you cancel within 3 Weeks prior to event date. We will retain that Partial Payment as store credit, good for one full year toward a future event. If you cancel before the 3 Weeks leading up to the Event, your full balance can be refunded or placed as store credit , whichever you prefer.
What is your policy if there is inclement weather?
A: Inflatables cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the constant rain. 24 hours and up to 7:00 am on the day of your event, we will monitor the weather to see what is predicted in the forecast. If there is a 50 percent chance or more for consistent rain, or a prediction of winds 20 mph or above during the time of your event, we allow you to cancel the day of your event before 7:00 am. You will be able to choose to move your deposit to a different date at no extra cost , or choose to have a credit good up to a year from the date cancellation or receive a refund. You MUST call us before 7 am the morning of your event to cancel to receive your full refund of the deposit. Please note: we MUST keep safety in mind at all times, so Bailon's Party Rentals reserves the right to cancel your rental due to inclement weather at any time.
-Rain-
If there is a 50 percent or greater chance for rain during the scheduled time of your event, you can reschedule, have a credit for up to one year, or receive a refund before 7 am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers or less than 50 percent chance, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.
-Wind-
Inflatables cannot be used in winds exceeding 20 mph (15 mph for some items). If the forecast is for high winds, we will call to cancel and you can reschedule your rental, receive a credit good for one year, or receive a refund. We will cancel the event or you must confirm cancellation before 7:00 am on the day of the event.
*CANCELLATIONS DUE TO WEATHER are determined the morning of your event before we deliver. If you decide to cancel due to poor weather conditions, your deposit would be refunded and you must cancel by 7:00 am. Please note if you call after 7:00 am.... Once the delivery truck leaves the warehouse, you are responsible for payment in full, NO EXCEPTIONS.
Q.Do you require a deposit/dowpayment to place an order?
A.Yes. All orders require a 25% Partial payment via Credit Card, Zelle, Venmo or Apple Cash . They are fully refundable if you cancel your order at least 3 weeks prior to your rental date. Please note: If you try to pay with a credit card, the card holder's name and billing address must matched otherwise our system will decline the transaction.
Q.Can I pick up if I just need a couple tables and chairs? Or would you deliver them?
A.No. Unfortunately We do not allow customers pick up rentals from our warehouse since it is in a private unit that only business owners have access to during business hours.
We only deliver as long as the minimum purchase is met. Minimum purchase varies depending on event location ranging from $120-$200.
Please proceed to check out to see the exact price for delivery.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 3.5 feet or more of access to the area where it will be set up. Big jumps like water slides and obstacle courses can weigh up to 650 pounds so we need a clear path with ample room.
Standard size inflatables only require normal size doors to get them through. So do not worry about those.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Do I get an invoice/contract once I submit an order?
A.Yes. We will email you an instant receipt/invoice with a link attached to read and sign contract. NOTE: Please make sure the email address you entered is spelled correctly.
If you don't see a receipt from us in your inbox, please check your junk/spam folder.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.