Frequently Asked Questions
Q.Booking & Payments
A.HOW DO I BOOK PARTY RENTALS?
Visit our website, choose your event date and time, and select your rental items. Enter your event details and complete checkout to reserve your order. Online booking is available 24/7.
Enter your actual event start and end times, rather than your preferred delivery time. If your venue has delivery restrictions, include them when booking.
DO I NEED TO PAY A DEPOSIT?
Yes. A minimum payment of 25% is required to reserve your order. You may also pay in full at checkout. Please review the cancellation policy below before booking.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards, cash, Venmo, Zelle and Apple Pay. Use an available electronic payment method to complete your online reservation.
For credit card payments, enter the cardholder's name and billing address accurately. If paying your remaining balance in cash, please have exact change; our drivers do not carry change.
WHEN IS MY REMAINING BALANCE DUE?
Your remaining balance is due before your event begins or when our delivery team arrives. Please have your payment ready to help keep delivery and setup on schedule.
WILL I RECEIVE AN INVOICE AND RENTAL AGREEMENT?
Yes. After you complete your reservation, we email your receipt or invoice with a link to review and sign your rental agreement.
Check your event address, date, rental times and selected items for accuracy. If the email is missing, check your spam or junk folder and contact us if you need assistance.
HOW LONG IS THE RENTAL PERIOD?
Our published standard pricing covers up to seven hours. The price remains the same for shorter rentals.
Longer rentals, overnight rentals and additional days may be available for an extra charge, depending on equipment availability. Contact us to confirm extension pricing before booking.
Q.Delivery & Service Areas
A.WHERE DO YOU DELIVER?
We deliver in San Diego and surrounding communities, including Chula Vista, La Mesa, El Cajon, Lakeside, Lemon Grove, Imperial Beach, Poway, Bonita and National City.
Enter your event address during checkout to check delivery options and fees. Contact us if your location is outside our normal delivery area or you need help confirming service.
IS DELIVERY INCLUDED IN THE RENTAL PRICE?
Delivery is an additional charge calculated at checkout using your event information. Nearby deliveries typically range from $20 to $39 under our published delivery guidelines. Other locations or delivery conditions may cost more.
Review the delivery charge shown for your address before completing your reservation.
IS THERE A MINIMUM ORDER FOR DELIVERY?
Yes. Our published minimum order ranges from $120 to $200, depending on the event location. Enter your event details at checkout to see the minimum that applies to your order.
CAN I PICK UP RENTALS MYSELF?
No. We provide delivery service and do not offer customer pickup from our warehouse, including for small table and chair orders. The applicable delivery minimum must be met.
WHAT TIME WILL MY RENTALS ARRIVE?
Our estimated arrival is generally 15 minutes to three hours before your event starts. Timing depends on our delivery route, the size of your order and the setup required.
If your venue has limited access hours or a specific delivery window, tell us when booking so we can plan accordingly.
CAN I REQUEST A SPECIFIC DELIVERY WINDOW?
Yes. Delivery restrictions can be arranged for an additional charge. The fee depends on the delivery window selected and is calculated at checkout.
A restricted window may require additional vehicles, staffing or changes to our delivery route. Please include your venue's access requirements when placing your order.
DOES SET UP COUNT TOWARD MY RENTAL TIME?
No. We arrive before your scheduled event to set up your equipment, so setup does not reduce your reserved rental period. Inflatable setup generally takes about 10–15 minutes, although larger orders may take longer.
Q.Setup & Equipment Care
A.DO YOU SET UP AND TAKE DOWN THE EQUIPMENT?
Our team delivers, sets up and takes down our inflatables, tents and canopies.
Table, chair and linen rentals do not include setup or breakdown. If you need table and chair setup services, contact our office before your event to arrange them and confirm pricing.
HOW MUCH DOES TABLES AND CHAIRS SETUP COST IF REQUESTED?
Our published setup and breakdown rates are $10 per table with chairs, or $1 per chair when tables are not included.
Contact our office to confirm the total charge and the services included for your order. Linen placement is not included in standard delivery service.
IS YOUR RENTAL EQUIPMENT CLEANED BEFORE USE?
Yes. We clean and disinfect our rental equipment before each use so it arrives ready for your event.
WHAT SURFACES CAN YOU SET UP INFLATABLES ON?
We can set up on suitable grass, dirt, asphalt or concrete, subject to the requirements of the equipment you select. Grass is our preferred surface.
We do not set up bounce houses on rocks.
Tell us your setup surface when booking. Additional charges may apply for extra cleaning, setup work or anchoring materials needed for your location.
WHY CAN SOME SETUP SURFACES COST EXTRA ?
Dirt and dry grass can require additional cleaning. Concrete, asphalt and other hard surfaces may require extra anchoring equipment and protective materials.
These conditions can increase setup time, pickup time and labor. Please describe your setup area accurately when making your reservation.
DOES A BOUNCE HOUSE NEED ELECTRICITY THROUGHOUT THE RENTAL?
Yes. The blower must remain powered while the inflatable is in use. The unit begins to deflate when the blower loses power.
Our published requirement is an appropriate outlet within 100 feet of the setup area, or a suitable generator. We provide our own heavy-duty extension cords. Check your selected item's power requirements before booking.
AM I RESPONSIBLE FOR EQUIPMENT DAMAGE?
You are not responsible for normal wear and tear. If you notice damage or a problem with the equipment, notify us promptly.
You may be responsible for damage caused by negligence or failure to follow the rental agreement and safety instructions, including repair or replacement costs. Please review and follow all instructions provided for your rental.
Q.Park Events
A.DO YOU DELIVER TO PARKS?
Yes. We provide rentals for park events within our delivery area and are licensed and insured for many local parks. Contact us with the park name and your selected equipment so we can confirm whether we can serve that location.
DO I NEED A PARK PERMIT?
Contact the park or its Parks and Recreation office before booking to confirm permit, reservation and inflatable approval requirements. Requirements depend on the location and the equipment you plan to use.
You are responsible for obtaining the required permit and approvals. After you place an order, we can provide a certificate of insurance to the park office when required. Confirm space reservation and access arrangements directly with the park.
DO I NEED TO RENT A POWER GENERATOR FOR A PARK INFLATABLE EVENT?
Under our park rental policy, you must rent a generator from Bailon's Party Rentals for park inflatable setups. Many parks do not have suitable electrical access.
We do not use third-party generators at public locations under our published insurance restrictions. Your own generator may be used at a private location where business insurance is not required, subject to the rental's power requirements. Contact us to confirm your setup before booking.
Q.Cancellation Policy
A.What is your cancellation policy?
If you cancel more than three weeks before your event, our published policy allows a refund of the amount paid or store credit, whichever you prefer.
For cancellations within three weeks of the event, the required partial payment is nonrefundable and is retained as store credit for one year toward a future event.
Contact our office to cancel or request a date change. We can confirm how the policy applies to your cancellation date and payments, including any amount paid above the required deposit.
Q.What happens if bad weather is forecast?
A.We monitor the forecast before delivery and may cancel inflatable rentals when weather conditions are unsafe. Inflatables must not be used in continuous rain or when the equipment's wind limit is reached.
Our published weather policy allows cancellation when the forecast indicates a 50% or greater chance of consistent rain during the event, or qualifying unsafe wind conditions. Equipment-specific limits apply; follow the instructions provided with your rental.
Call us before 7:00 a.m. on your event day to arrange an eligible weather cancellation before delivery. Depending on the circumstances covered by the policy, you may reschedule at no additional cost, receive credit valid for one year or receive a refund.
Q. Can I cancel for weather after the delivery truck leaves?
A.Under our published policy, you are responsible for payment in full once the delivery truck leaves the warehouse. Weather cancellations must be arranged before 7:00 a.m. and before dispatch.
Contact us as early as possible if you are concerned about the forecast. Bailon's Party Rentals reserves the right to cancel a rental at any time when conditions are unsafe.
Q.Still have questions regarding a specific event set up?
A.Call or text (619) 259-7317 for help choosing rentals, checking delivery options or planning your setup.
Ready to plan your celebration? Browse our party rentals and book online 24/7.
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